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Reply To: The use of Whatsapp

#4377

Bryan
Participant

I don’t know all the answers to your questions Pramana, but I do think it’s
indeed the response time. If you get a message on Whatsapp you can see this
message right away on your screen and opening an e-mail takes one more act.

And some customers may think they can talk less formal through Whatsapp and
find this more pleasant. So far my points of view..

Regards,

Bryan